product spotlight and interactive

product spotlight: sessionware

Each quarter, we put a different section of our product under the microscope to inform and illustrate our newest and coolest features.

This quarter, we are looking at sessionware, a unique Sword ciboodle function that delivers the best possible collaboration for agents and customers resulting in:

Increased first-contact resolution
Enhanced customer experience
Cost effective agent training

[sessionware spotlight]
[sessionware brochure]
[whitepaper: getting to single
contact resolution]

Next Spotlight:
Desktop

product feature sheets : [UI: why design matters] [case handling]

[launch ciboodle showcase]

Sword ciboodle showcase

View a selection of short, narrated animations and gain a visual insight into some of Sword ciboodle's sophisticated capabilities and its dynamic user interface.

Showcase allows you to see how Sword ciboodle can simplify contact-centre operations and connect the appropriate organisational departments in order to maximise the customer experience.

Sword ciboodle showreel

Sword ciboodle joins up all customer touch-points within an organisation and offers a vivid 360-degree view of customer behaviour, preferences and value.

The scenario shown in the showreel introduces how a customer experience journey is made easy using Sword ciboodle.

[watch ciboodle showreel]

[see inside ciboodle]

inside Sword ciboodle

Flick through our introductory product brochure and learn how Sword ciboodle customer-interaction software can help improve the customer experience within your contact centre.

Learn more about how Sword ciboodle works together through the new "inside Sword ciboodle."

ciboodle - customer interaction software

product >

What's Next?

product spotlight: sessionware

Sword ciboodle showcase

Sword ciboodle showreel

inside Sword ciboodle