the long goodbye
A familiar sight for many, March 2008 marked the retirement of our longstanding GT-X logo from all new product and promotional material.
It is no coincidence that since ciboodle burst on the CRM scene in October 2006 our commercial success has grown from strength to strength. core ciboodle, cPP, cDK and cRE all officially joined the ciboodle family in March to unite all product naming conventions under the one ciboodle family umbrella.
If you are a customer or a partner and have yet to receive your copy of the ciboodle brand guidelines email: guidelines@ciboodle.com
product spotlight: sessionware
What?
sessionware is one of ciboodle’s unique key features that allows for collaborative working between agent, customer and colleague in real time, therefore eliminating the usual frustrations caused by the need to repeat information and increasing first contact resolution.
How?
sessionware reduces the need to hand off calls by providing a unique conference facility where multiple process participants can view and amend the same information at the same time regardless of their location.
Why?
sessionware emphasises the increased necessity for an integrated approach to communication, to ensure that the customers’ needs are responded to with efficiency and expertise. Sessionware is proven to increase first contact resolution and allow highly productive agents to handle more contacts.
know your toolkit!
cDK, or ciboodle Development Kit, provides all the required technical tools to configure ciboodle to meet our customer's functional, non-functional and integration requirememts. cDK is the toolkit that created core ciboodle and is used by process developers to create and modify customer specific processes.
cDK contains various tools to support effective and rapid visual configuration including; UI and form design tools, workflow tools, scritpting tools, data modification tools and integration tools amongst others.
a Sword Group company
On April 1st 2008 Graham Technology joined the Sword Group.This acquisition is expected to bring a new dimension to Graham Technology and we believe the company will benefit greatly from the Sword Group’s established international presence and proven experience of providing high added-value technology solutions to a world-wide customer base.
On behalf of all the ciboodle people we would like to say a big hello to our Sword Group colleagues everywhere. We look forward to working with you soon!
hints and tips – the ciboodle developer community
A technical resource for all: the ciboodle developer community is being designed for, and created by our own ciboodle developers to help customers, partners and staff share information, hints and tips and ask questions with the real people who work with the ciboodle everyday.
http://tech.ciboodle.com - the site will launch in July.
Congratulations to Standard Bank South Africa Winner of the Gartner CRM Excellence Awards 2008!
Last month at Gartner’s annual CRM summit SBSA walked off with the top accolade after attendees voted them overall winner ahead of motoring and retail giants, Fiat and Philips.
Rolf Eichweber, Director of Customer Experience at Standard Bank, spoke of his delight at receiving such a coveted award that illustrated the excellent progress the bank has made in the area of customer experience improvement.
Well done Standard Bank and happy ciboodling!
ciboodle goes to the races
Unprecedented ciboodling has been happening down under as Australia’s most successful independent mobile retailer Crazy John’s has transformed into the market’s newest Mobile Virtual Network Operator with the help of our award winning CRM software.To celebrate this strategic initiative, Crazy John’s and the ciboodle people will host an exclusive cocktail evening on June 5th at the Australian Racing Museum where Stephen Tuffley, Head of Operations at Crazy John’s, will present a short presentation on the project and the business benefits that Crazy John’s are now realizing.
For more information or to register interest please contact: lisa.goodwin@ciboodle.com
ciboodle hits the States
Our transatlantic ciboodling has ramped up recently with the appointment of Rick Rowley. Rick is based in Chicago and is our North American Operations Director responsible for building and servicing our US client base.
Now ciboodling out of three offices in the States a fourth is due to open in the Midwest shortly.
For the next US opportunity to meet the ciboodle people, come and join us at the Jacob Flemming's Client Strategies and CRM for Finance and Insurance Conference held in Chicago, May 21st & May 22nd.